We understand just how time consuming and inconvenient returns can be to take care of on your own when you’ve already got so much going on in your business. With reverse logistics, anything can happen – from delays or misroutes, improper handling after the item is out of your possession, or even worse, further damage to the product. For this reason, our team of professionals will take care of everything for you.

 

Our customer service professionals will manage all of your customers’ returns including providing front line customer service to your clients on your behalf. We can also go over your policies with them if needed. Our courteous staff will answer any questions they might have in regard to their return shipment. Our mission is to create efficiencies which enables our clients to focus on other important tasks.

 

Reverse logistics is best left to a logistics solutions provider with a proven track record.
Our transportation team will take care of planning the inventory’s return route. We will strategize the quickest and most efficient routes available. This will ensure the fastest return shipment possible, in order to maintain or even improve your customer retention.

 

We will also build full truck loads and ship the items back to the respective distribution centres in the US or otherwise. You can track where the returns are in real- time with our Cloud-based track and trace technology. We keep you informed every step of the way.

 

Our team will be able to verify approved customer returns against what was originally received. From there, we will send it back to the appropriate distribution centre simplifying the verification process, so you don’t have to.

By outsourcing your reverse logistics and returns management, you also get the benefits of worry-free customs crossing. Many things can go wrong when shipping returns back internationally. Our brokers at Newl will take the headache out of the customs work by doing it on your behalf. Our customs services/operators possess the skills and experience to ensure avoidance of issues at the border.

 

Our agents keep you ahead of the strict customs rules and regulations, which are constantly changing. We will also complete the necessary paperwork, get clearance on your product, prepare required documentation and collect any duties and taxes on your behalf ensuring the returned merchandise is moved across the border without any issues.

Our staff is highly skilled with regards to handling customer returns. With the rapid rise of online retail sales, we have gained valuable experience in the reverse side of the supply chain.

We possess a team of skilled, passionate, and extremely efficient staff, necessary to expedite the returns process. Together we will come up with a tailored reverse logistics solution for you and your company’s needs. Our staff will follow your specific instructions for recycling or disposing of your product. As soon as your product arrives at our warehouse, your inventory will automatically be updated in our Warehouse Management System (WMS). This software enables you to view your inventory in real time, at any hour of the day.

 

If the product is undamaged and was returned for other reasons, our warehousing team can repackage it for you at our facilities. That way, we can return it to you for resale. If the product is in fact damaged, we will see to it that the product is returned to you or the supplier – according to your instructions.

 

Our team can also help with product recycling when products in your inventory can no longer be used. This is a much more economical solution, as it promotes recycling and limits waste.